Category: Dental Practice Management

10 Ways to be a Better Dental Practice Manager and Leader

Read more to find out how a huddle can have a tremendous impact on your practice improvement goals.Read more to find out how a huddle can have a tremendous impact on your practice improvement goals.

In his article, “Reliable Organizations: Present Research and Future Directions” (Journal of Contingencies and Crisis Management, 55), Gene Rochlin defines a High-Reliability Organization (HRO) as an organization one that “conducts relatively error-free operations over a long period of time, making consistently good decisions that result in high quality and reliable operations.” The industries that initiated the use of HRO concepts included aviation, nuclear power, manufacturing and the military. Although vastly different in their very nature from dental practices, the high-performing organizations in these sectors offer…

7 More Suggestions as to How You, the Orthodontic Practice Leader, Can Motivate Your Staff

In her article, “Love your Space: How to Encourage Employees to take Pride in the Workplace” (Business.com, February 22, 2017), Bonnie Dewkett provides more food for thought for those of you dental and orthodontic practice leaders who read our last blog on how to motivate employees. She succeeds in conveying the importance of the issue when she cites the Gallup State of the Workplace 2010-2012 Report, which stated that employee disengagement results in a loss of $450,000 billion in productivity every year. Below are her suggestions, accompanied by…

4 Tips for Orthodontic Practice Leaders on How to Engage Staff

In his article, “Motivating Employees Should be One of a Leader’s Top Priorities” (Forbes, June 20, 2017), William Craig points out four key ways to motivate staff. You will find them below, accompanied by our suggestions tailored to the requirements of a dental/orthodontic practice: 1) Show a dedication to promoting employee happiness. Craig cites studies conducted by the Social Market Foundation and the University of Warwick’s Centre for Competitive Advantage in the Economy which show that productivity increases by 12-20%…

4 Factors Key to Improved Performance of Your Multiple-Location Dental Practice (PART 1)

(This is the first of two articles, by Trude Henderson, on the the lessons regarding performance learned for multi-location dental practices. Please stay tuned for the second half of this article and more on managing CX in multiple offices at once. – Ed.) One of the takeaways of Identify’s pilot study regarded inconsistencies in performance between the offices of multiple-location dental practices. Operating multiple satellite offices in addition to a main office is becoming increasingly attractive, especially among orthodontists. They see…

Teaming Up with Your Customers! – Applying Critical Elements to Patient Care

Customer happiness comes from applying the critical elements.

In Patrick Lencioni’s book “The Five Dysfunctions of a Team,” he explains there are five fundamental functions (the critical elements) that must be addressed and incorporated by any company in order for them to become a High Performance Team.  Lencioni’s five critical elements are: Trust Fear of Conflict Lack of Commitment Accountability Focus on Results What if a company, doctor, dentist, or any service provider decided to “team” up with their customers utilizing these five critical elements as their guiding…

(Part 3) More Root Causes of Silence and Lack of Empathy in the Dental Office

I am following up on last week’s article, “One Root Cause of the Silence and Lack of Empathy Too Often Seen in Dental Practices (Part 2)” (September 23rd) and plan to share with you, the dental practice leader, the last two of the three main root causes of the silence and lack of empathy that can negatively impact dental practices. In doing this, I will continue to draw on my 27 years of experience working with High Reliability Organizations (HROs) and on the results…

One Root Cause of the Silence and Lack of Empathy Too Often Seen in Dental Practices (Part 2)

Silence and lack of empathy are killing your dental practice

Today I am following up on last week’s blog and plan to share with you the first of three main root causes of the silence and lack of empathy (Merriam-Webster defines empathy “as the action of understanding, being aware of, being sensitive to and vicariously experiencing the feelings, thoughts and experience of another”) that can plague dental practice. This will involve my asking questions that can help you determine whether you have issues that bear looking into further. In doing…

Could Silence and Lack of Empathy be Killing Your Dental Practice?

Doctor comforting patient

By: Trude Henderson (Part 1 of 3) Over the years, I have visited numerous dental and medical practices (as part of my work as a dental and medical consultant and startup co-founder), as well as spas (for pleasure). Based on observations culled from these experiences, as well as my gleanings from Identify’s 3-year pilot study, I have reached a conclusion that I would like to share with you – too much silence and a lack of empathy will make your…