Category: HRO (High Reliability Organizations)

Problems Dental Practice Leaders Must Tackle Head-On

By: Trude Henderson You must always remember that, essential as it is, technical competence will not by itself enable your dental practice to realize its full potential. From our own experience, we have concluded that practices only become sustainable when their leaders model a service-oriented culture and seize opportunities beneficial to all stakeholders. This includes pinpointing and solving problems as swiftly as possible and then preventing their recurrence. You solve a problem when you understand the relationship between cause and…

A Metrics-Based Approach to Gauging Dental Patient Loyalty

Dental patient Loyalty

By: Trude Henderson In his “Why you have fewer loyal patients than you think, and what to do about it,” published in Dentistry IQ on June 30, Steve Klinghoffer addresses the problem of patient retention. He begins by saying that every dental practice has three kinds of patients: “Raving fans.” This is self-explanatory. “Attendees.” These are patients who have been with a dental practice for years, but come only sporadically and don’t provide referrals. ‘Vulnerable Patients.” These visit only when there…

Ten Steps You Can Take Right Away to Improve the Reliability of Your Dental Practice

High Reliability Dental Practices

By: Trude Henderson In his article, “Reliable Organizations: Present Research and Future Directions” (Journal of Contingencies and Crisis Management, 55), Gene Rochlin defines a High Reliability Organization (HRO) as an organization that conducts relatively error-free operations over a long period of time, making consistently good decisions that result in high quality and reliable operations.” The Industries that initiated the use of HRO concepts included aviation, nuclear power, manufacturing and the military. Although, there are vast differences between a dental practice and the…

High Reliability Concepts: Insights of Value to Any Organization

By: Trude Henderson When I think of a place where miracles happen every day, where the highest focus, safety and consistency are critical, what scenes first come to mind?  A neonatal intensive care unit, the control room of a nuclear-powered submarine, or the busiest airport in the world. Few organizations are as at-risk or mistake-prone as these, but regardless of the industry, size or complexity, High Reliability Organizations (HROs) offer insights that can prove invaluable. A skeptic might respond, “Aren’t…

PRESS RELEASE: Health IT Firm Developing High Reliability Performance Improvement Tool Designed for Dental Practitioners

iDENTIfy, Inc.’s New Technology Will Enable Professionals to  Lead from the Patient’s Perspective DANVILLE, CA, MAY 17, 2017 – iDENTIfy, Inc, a company dedicated to applying High Reliability Organization principles to the improvement of elective dental and medical practices, has taken the inevitable next step: intelligent automation. Described by many dentists as a “refreshing new approach,” iDENTIfy seeks to apply to the dental industry some tried-and-tested solutions successfully used in other sectors. Designed to help practitioners delight customers and personalize the patient…