Ten Steps You Can Take Right Away to Improve the Reliability of Your Dental Practice

By: Trude Henderson In his article, “Reliable Organizations: Present Research and Future Directions” (Journal of Contingencies and Crisis Management, 55), Gene Rochlin defines a High Reliability Organization (HRO) as an organization that conducts relatively error-free operations over a long period of time, making consistently good decisions that result in high quality and reliable operations.” The Industries that initiated the use of HRO concepts included aviation, nuclear power, manufacturing and the military. Although, there are vast differences between a dental practice and the cockpit of an airplane, where high reliability behaviors were first studied in the early 1980’s, these high-performing organizations offer a plethora of valuable insights to any dental organization wishing to consistently maintain its effectiveness and accomplish its goals (especially, of course, the one of inspiring patient loyalty). Below are some basic High Reliability Organization (HRO) principles and behaviors that you should keep in mind if you wish to help your dental practice become more reliable. Encourage transparency. People who are open and honest generally inspire greater esteem and confidence than others. This applies to dental leaders, organizations and customers, alike. Be sure to reward people who model these behaviors. Get continuous feedback. This can result in better decision-making because it … Continue reading Ten Steps You Can Take Right Away to Improve the Reliability of Your Dental Practice