Tag: Dental Practice Management

10 Ways to be a Better Dental Practice Manager and Leader

Read more to find out how a huddle can have a tremendous impact on your practice improvement goals.Read more to find out how a huddle can have a tremendous impact on your practice improvement goals.

In his article, “Reliable Organizations: Present Research and Future Directions” (Journal of Contingencies and Crisis Management, 55), Gene Rochlin defines a High-Reliability Organization (HRO) as an organization one that “conducts relatively error-free operations over a long period of time, making consistently good decisions that result in high quality and reliable operations.” The industries that initiated the use of HRO concepts included aviation, nuclear power, manufacturing and the military. Although vastly different in their very nature from dental practices, the high-performing organizations in these sectors offer…

3 Secrets to Providing Your Dental Patients with a Collaborative Customer Experience (Part 2)

In our last blog (“3 Reasons Why Collaboration Can Pay Off for Your Dental Practices,” November 1, 2017), we discussed Ryan Kh’s views (see “How Effective Collaboration Equals Great Customer Experience,” Customer Think, October 9, 2017”) on the rationale for collaboration in an organization. Today, we talk about another topic that interests him, “What are the secrets to a collaborative customer service?” His answers (1,2) and one from us (3) that we recommend for your dental practice: Supervisors should set…

6 Things That Will Make Your Dental Practice Manager Shout, “I Can’t Live Without You!”

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By: Trude Henderson Today we are going to change things up a bit and focus on things from the perspective of the dental practice employee, rather than that of the practice manager. Travis Bradberry, (an article by whom we discussed in 2 complementary blogs on July 19th – 21st), maintains in “7 Ways to Blow You’re Bosses Mind” (Forbes, September 29, 2015”) that for an ambitious employee, is in not enough to merely follow orders: “Your boss’s expectations are the…