Tag: Five Dysfunctions of a Team

Teaming Up with Your Customers! – Applying Critical Elements to Patient Care

Customer happiness comes from applying the critical elements.

In Patrick Lencioni’s book “The Five Dysfunctions of a Team,” he explains there are five fundamental functions (the critical elements) that must be addressed and incorporated by any company in order for them to become a High Performance Team.  Lencioni’s five critical elements are: Trust Fear of Conflict Lack of Commitment Accountability Focus on Results What if a company, doctor, dentist, or any service provider decided to “team” up with their customers utilizing these five critical elements as their guiding…