Tag: Practice Improvement

10 Ways to be a Better Dental Practice Manager and Leader

Read more to find out how a huddle can have a tremendous impact on your practice improvement goals.Read more to find out how a huddle can have a tremendous impact on your practice improvement goals.

In his article, “Reliable Organizations: Present Research and Future Directions” (Journal of Contingencies and Crisis Management, 55), Gene Rochlin defines a High-Reliability Organization (HRO) as an organization one that “conducts relatively error-free operations over a long period of time, making consistently good decisions that result in high quality and reliable operations.” The industries that initiated the use of HRO concepts included aviation, nuclear power, manufacturing and the military. Although vastly different in their very nature from dental practices, the high-performing organizations in these sectors offer…

A Metrics-Based Approach to Gauging Dental Patient Loyalty

Dental patient Loyalty

By: Trude Henderson In his “Why you have fewer loyal patients than you think, and what to do about it,” published in Dentistry IQ on June 30, Steve Klinghoffer addresses the problem of patient retention. He begins by saying that every dental practice has three kinds of patients: “Raving fans.” This is self-explanatory. “Attendees.” These are patients who have been with a dental practice for years, but come only sporadically and don’t provide referrals. ‘Vulnerable Patients.” These visit only when there…